FAQs - HOW
FAQs
HOW DO WE DO IT?
How do we source our products?
The story of Singulié begins with a passion for fashion bargain-hunting and a true love for Vintage Luxury. Frustrated by not finding the Chanel bag of her dreams, Sarah, the founder, decides to go in search of the secret Parisian addresses and finally discovers a world of hidden treasures. Nearly 100% of the pieces you find here have been found in France. I cannot give you my sources for obvious reasons but if you do some internet research, I am pretty sure you will find some ;)
About Authenticity
All pieces are authenticated and inspected with a very high attention to details (a certificate of authenticity is provided with each item).
Shopping online for vintage luxury items can lead to concerns regarding authenticity. You can feel comfortable and confident when shopping items here.
Everything you see here is authentic and comes with an authenticity proof (serial number, authenticity card, invoice... depending on the product).
As a Luxury Brand Expert, I - Sarah, the founder - have been trained during my career in the Luxury Industry, to rigorously check every aspect of each luxury product featured here.
About the Product we sell
Each piece Singulié is the result of a long-term job: finding unique and authentic items that are in very good condition and trendy, that’s my daily challenge!
When necessary, items are cleaned by a professional and restored. Margin and price are calculated as fair as possible in order to make preloved luxury possible for everyone.
Product descriptions, pictures, gif and videos are done with a very great care so your online buying experience is as nice as possible.
In each collection, there are a deliberately limited quantity of items. These items are not new but they are of high quality because they were made to last. Each piece is selected for the quality of its materials, for the timelessness of its design and savoir-faire.
You can also find jewels made from Vintage Chanel Buttons, each button is transformed by hand by an artisan in Paris, this is what we called Upcycling (recycling that gives a second life to objects).
These pieces have lived alongside a variety of women and get a new one through your own experience, some of them are upcycled, restored, transformed, their stories are unique and everlasting.
About Packaging
To protect your treasures, we pack them into dustbags. 40% of those dustbags’ value is dedicated to the NGO Swami Sivananda Memorial Institute that works for Women emancipation in India.
They are made by inspiring Women in exchange of a salary, a training and a place at school for their children.
60% of the rest of our packaging (boxes, shipping boxes, cards and label tag) come from recycled materials, our goal is to have a 100% recycled packaging very soon ;)
About Delivery
We work with “LA POSTE” (French postal service), UPS and Chronopost – and we ship to the following countries:
European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Out of E.U.: Andorra, Australia, Canada, Hong Kong, Iceland, Japan, Norway, Singapore, South Korea, Switzerland, United States
If your delivery address is not mentioned, please contact us through the contact form and we will try to find the best solution for you :)
For more infos about delivery & returns, please see here.