Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Delivery & Returns

Covid-19 Information

Delivery to France and abroad is maintained, it will certainly be less fast but as long as carriers are working, it will be possible to get your order. If there is any change, we will keep you updated. A collection service without any human contact will be used to deliver your orders.

Don’t hesitate to contact us by email - hi@singulie.com or on Instagram (@singulie_).

DELIVERY POLICY

We work with UPS and Chronopost – and we ship to the following countries: (we have stopped working with “LA POSTE” (French postal service) due to their lack of reliability)

  • European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

  • Out of E.U.: Andorra, Australia, Canada, Hong Kong, Iceland, Japan, Norway, Singapore, South Korea, Switzerland, Taïwan, United States

If your delivery address is not mentioned, please contact us through the contact form and we will try to find the best solution for you :)

Delivery Rate includes Home Signature Delivery with Track Number and carrier’s insurance and thus, depends on the total amount of the order:

  • France:

    8 euros for order amount of 150 € and below

    10 euros for order amount between 150 € and 500 €

    16 euros for order amount of 500 € and above

  • Belgium, Germany, Luxembourg, Netherlands:

    8 euros for order amount of 150 € and below

    10 euros for order amount between 150 € and 500 €

    20 euros for order amount of 500 € and above

  • Austria, Denmark, Ireland, Italy, Portugal, Spain, Sweden:

    8 euros for order amount of 150 € and below

    16 euros for order amount between 150 € and 500 €

    24 euros for order amount of 500 € and above

  • Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, United Kingdom:

    16 euros for order amount of 150 € and below

    24 euros for order amount between 150 € and 500 €

    32 euros for order amount of 500 € and above

  • Switzerland:

    20 euros for order amount of 150 € and below

    40 euros for order amount between 150 € and 500 €

    80 euros for order amount of 500 € and above

  • Andorra, Australia, Canada, Hong Kong, Iceland, Japan, Norway, Singapore, South Korea, United States:

    40 euros for order amount of 150 € and below

    80 euros for order amount of above 150 €

  • Taïwan:

    80 euros for order amount of 150 € and below

    120 euros for order amount of above 150 €

We pay the major part of delivery total cost and, as we are a small company, we ask you a fair participation in delivery total cost :)

Delivery Period: France within 2 to 5 open days | All Destinations (except France) within 3 to 6 open days.

SINGULIÉ tries its best to meet all delivery dates but sometimes there may be delays. If so, SINGULIÉ will keep you updated.

Depending on the delivery address, local taxes can be charged and must be paid by the customer when receiving the order.

RETURNS

SINGULIÉ sells unique and rare pieces. Please consider that we allow Returns only on Clothing and Shoes. Other categories of products (jewelry, bags, accessories) are final sale.

Returns are allowed for the products sold in the following countries: France, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Ireland, Italy, Portugal and United Kingdom. Sales in other countries are final sales.

The item must imperatively be sent WITH its tied label tag, must have not been worn (except for trying it) and must be in the same condition as when sent. The full item must be sent in the packaging it has been sent in and with the invoice. If the label tag is not tied or if the item has been worn, the return will be refused.

How to return an item?

 1/ Send an email to hi@singulie.com within 3 days of receiving your order, briefly indicating the reason for return and the item selected.

2/ SINGULIÉ sends you a pre-paid shipping voucher, please send the parcel within 3 working days after the reception of this voucher

3/ Once the item received and inspected, you will receive a return in the item amount, minus 20 euros return fees (above noted) within 30 days.

 

Please note that failure to respect above-noted deadlines will cancel the return.